As we plan web redesign projects with our clients, we are often asked to recommend a structure for the internal team project team. After all, were starting a partnership and there is complex and important work to be done. The campus leadership in place for a web relaunch project matters and we have some advice to offer. Ideally, you need everything from an informed web advisory committee to a committed and talented web team to an engaged executive sponsor.
At the start, there is enthusiasm and momentum, so why not capitalize on that by putting together the best internal team possible? During the pre-kickoff planning, we usually ask clients, Who will be the primary contact for mStoner, the person who will serve as the campus project manager? Besides working with us, this project manager will usually be a link between the core project team (they do the work of the website relaunch) and a project advisory committee (they review and approve the plan and recommendations). Who would you choose on your campus?
Use this rule of thumb: the individual in the project manager role needs to be positioned high enough on the organizational chart to have the credibility and respect of the campus but junior enough that he/she will dig in and help get the work done. But what else?
The project team, led by the PM, will oversee a broad range of tasks. They will review strategy recommendations. They will figure out how to gather design feedback. They will migrate content from the old site to the new one. Because of this mix of responsibilities, the ideal background for the project manager is certainly a consideration. Clients ask, Should the PM have an editorial/content background or a technical background? The simple answer is, Yes. I’ve seen both work.
I recommend that the campus choice for a PM focus on leadership ability, not a particular type of background. What matters is the people skills and the personal qualities that the individual brings to the role. So, without mincing words, here are the issues project managers wrestle with lined up with the talents needed to be effective.
The political savvy needed for:
A love for detail in order to:
A passion for the institution that translates into:
The confidence and take-charge attitude needed for:
Do you agree with this rumination about managing a web project? What other characteristics come to mind for you? What would you add?
For more on my own perspective as I finished out my time as the PM for the William & Mary web redesign project, read this blast from the past: a 2008 post from the mStoner blog written during my client days. Three years have passed since this interview and I stand by nearly all I said.